At this time, we are working on a solution for returns / exchanges between are 2 locations.
In the meantime, returns/exchanges can only be made where you purchased the item.
Exchanges for Gift + Boutique Items:
We want you to be satisfied with your purchase! But we are a small business and have certain guidelines for returns and exchanges. We do not offer refunds. For our "found items" we will offer an exchange within 14 days of purchase. If for some reason your product is defective, please contact us and we'll make it right. We do not offer exchanges or refunds on custom made projects.
UPDATED POLICY FOR JELLYCAT: ONLY 4 JELLYCATS CAN BE PURCHASED PER PERSON. WE DO NOT ACCEPT RETURNS OR EXCHANGES ON JELLYCATS - DUE TO THE RISK OF COUNTERFEIT. THIS IS THE ONLY WAY THAT WE CAN ENSURE THAT ALL THE JELLYCATS THAT WE SELL ARE AUTHENTIC.
All items made by our local artisans can not be refunded. If there is a defect in the product, we will work with the artisan to remedy the situation, or possibly offer an exchange for another item from the same artisan (they are an awesome + a talented group of people - so no worries!).
Refunds for DIY Workshops:
Due to the customized nature of our workshops, we do not offer refunds (unless we need to cancel the workshop due to low participation, dangerous weather conditions or unforeseen accident or illness on behalf of an instructor).
If you cancel a DIY workshop a week or more before the workshop , we will offer you a refund.
If you cancel within a week, we can not offer a refund. However, if the workshops is waitlisted, we will try to fill your spot and then we can offer you a refund.
Late Arrivals: Due to the nature of our workshops and the time needed to complete each project in the allotted time, we ask that you arrive 5-15 minutes early. We will begin our workshops on time.
Minimum Guests: Due to staffing, we reserve the right to cancel workshops if attendance is below 5 guests.
Changes to Project: We do our best to customize the project per your specifications. If you have any questions during this process, please feel free to email us. We typically begin customizing the products 72 hours before the workshop, so any changes made within 72 hours, will result in additional fees ($10 per project). In addition, if we procure costs in obtaining graphics for your project and you change your project, you will incur an an additional $10 charge.
** At the beginning of the workshop, we will not be able to make any major changes to your project (as we will be focused on the timing of the workshop). We will do our best to help you.
We do not offer discounts at these events, because of third party affiliation.